Below are frequently asked questions, you may find the answer you are looking for here first.

What can I get engraved?

We can engrave or print anything that you desire. We can use any combination of text and art, and we have no restrictions on things like character count or art usage.

What about setup fees or quantity requirements?

For our engraved products, there are no quantity minimums or setup fees.  Although quantity discounts do apply, we can make as few as one glass!

Do I select from your designs, or can I make my own?

Either one. We have a number of unique designs that can be easily customized just by entering information in the order form boxes. Or, you can start from scratch and create your own design for use on one of our products.

Can you accept my own art or logo?

Absolutely. We can accept most file types, to include jpeg, bmp, tif, pdf, doc, and eps. Items that allow for customer supplied art (i.e. the Make Your Own or Bulk items) have an order form input to attach art files.

How are prices determined?

Prices is displayed for each individual item. Other than the photo/vector setup charge, there are no additional charges, fees, or costs (other than shipping). Discounts are automatically applied for items of the same design that are placed in the cart as a quantity.

Do you do large orders?

Absolutely! We can do orders for parties, weddings, business applications, groups, etc. We offer significant discounts for bulk orders.

How fast do orders ship?

Orders will normally leave our facility within 3-5 business days of order placement. Large bulk orders may take longer. Please note that after we ship the order, shipping transit times will also apply. Ground shipping transit times vary from 1-5 business days depending on your location in the country. (Seasonal times vary)

What about sales tax?

You will only be charged tax if the order is being shipped to a Texas address. In that case, Nevada sales tax will be added.

What kinds of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, Bitcoin, and Paypal.

Is my personal information that I give you secure?

Absolutely. We will not share your information with anyone. Please see our Privacy Policy for additional information.

Are transactions through your site secure?

Yes. We conduct our transactions through one of the industry leaders in security and protection. All credit card information is encrypted prior to transmission. The transaction is handled within the banking system, and our order administration system only displays the last 4 digits of your credit card.

I have a question that isn’t answered here. What can I do?

Feel free to contact us at cheers@pixskull.com or by phone at (650) 275-3749 with any additional questions.

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